Program Description: The Customer Service Representative program prepares students to provide professional and effective customer service skills essential in making a positive impression on current and future customers. Students will be proficient in communication skills, interpersonal skills, and basic business and computer applications skills.
Program Accreditation: Accreditation for Accreditation Council for Business Schools and Programs (ACBSP)
Program Coordinator: Kelly Ortego
Program Instructor(s): Lynette Callahan, Kelly Ortego, Brandy Sevin, and Myron Wright
Special Comments: All courses in this program of study must be completed with a grade of C or higher. A grade of D or higher is acceptable in general education courses and electives unless the course will be used for transfer or as a prerequisite to another course. Generally, only courses with a grade of C or higher will be considered when transferring courses to Fletcher. However, if a course appears on the Louisiana Board of Regents’ statewide student transfer matrix, the course will follow the guidelines stated above. Computer courses (CPTR 1000 & 1100) have a five-year time limit.
Overall Grade Point Average: Program requirements must be completed with an overall grade point average of 2.0 or higher in order to receive a certificate or associate degree.
Student Learning Outcomes: Students who successfully complete the Customer Service Representative program will be able to:
- Comprehend how to build customer relationships.
- Demonstrate how to handle customer inquiries.
- Demonstrate how to assist with customer needs.
- Comprehend how to implement service recovery.
CIP Code: 520411
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