CTEC 1180 - Help Desk Operations

3 Credits Hour(s)
3 Lecture Clock Hour(s)
Credit Summary: (3-3-0-0)

Prerequisite(s): None
This course focuses on key information and skills to prepare the student to assist non-technical people with computer-related problems in the workplace. Topics include troubleshooting and problem solving, determining a client’s specific needs, and successful communication with clients.

CIP Code: 110401